Ramblings, opinions, and general meanderings from the Deep South

Wednesday, May 12, 2004

Cable, internet and a thing that goes bump in a hard drive

The launch of the new combo television channel TechTV-G4 will happen on May 28, 2004. I've emailed my friends at VistaIIIMedia and asked if they will carry it. Hope they do. I did notice that Dish and DirecTV are on the list of SMATVs that will carry it.

There's a dark cloud around this COMCAST/TechTV merger. Just a general bad feeling when a company buys its competition because the competition has a far better product and then absorbs it into a lesser product. What little I've seen of G4 brings to mind a stilted, amateurish attempt to produce a cable access kiddie show. Not very professional and definitely not geek fodder. Most likely this will end up terrible. Sorry to be negative, but sometimes we just don't get our way.

Here's COMCAST; a company that I used to brag about because they provided super service to their customers. Yes, I have been prejudice because their first cable system was in Tupelo, Mississippi. Then they close down the Tupelo office and move the service to what appears to be a floating service center in Alabama. Man, they promoted Dish and DirecTV for several months by way of the hateful attitude customer service reps had towards the subscribers in Tupelo. It was so bad the city fathers in Tupelo told them at contract renewal time to straighten up, get somebody here to do the job, or get the hell out of town. Props for a great move by the city government. Now, my dilemna is the few employees of COMCAST left here during the purge are really nice people and are extremely efficient at their jobs. I consider many my friends. What Brian Roberts should do is get his head out of that place where the sun doesn't shine and realize that his subscribers pay his bills. PAY ATTENTION to the customer! Quit persecuting my friends that subscribe to your service and my friends that provide your service!

Then you have VistaIIIMedia. Nice folks. Always pleasant and informative. If they can't answer a question they find someone that can. They seem to smile while they are on the phone and are personable at the Booneville office. I've emailed Mark in Oxford several times inquiring about different things pertaining to broadband and he always replies in a prompt courteous way. They are headed my way with two way internet and I have stuck with them because they provide good service and are polite. It bothers me that a lot of their subscriber areas are surrounded by COMCAST. Please VistaIIIMedia, don't give in and let them buy you out.

Hamboni is sulking in the hard drive. He expected a warmer reception. Comment!! Tell us how you feel!

In a hierarchy, every employee tends to rise to his level of incompetence. Therefore:
In time, every post tends to be occupied by an employee who is incompetent to carry out its duties. Work is accomplished by those employees who have not yet reached their level of incompetence.

-- The Peter Principle

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