It is generally known that computer techs are just not a friendly or happy bunch. Most have the personality of a rock or, at best, a tree stump. Thank the Good Lord my friends that are geeksters and nerdlings are exceptions to this dictum. It amazes me that people will put up with the growling, gnashing of teeth and foaming at the mouth that happens as some techs enter the front door spouting forth their superior knowledge about things computerese. Poor sociopaths, such a sad lot.
In defense of all technotypes let it be said that most folks do not understand how much continuing research and study goes on in the life of someone doing computer support. 100% of all technicians that I know are forever seeking knowledge. Stop for a moment and ask yourself these questions, "Do I know how to convert a FAT32 system to NTFS?" or, "How do I work around an ipconfig in DHCP that won't release and renew the current address?" Now the most important thing about these answers is that if geekmeisters don't know the answers immediately, they certainly know where to find 'em. Some growl, some wail and moan, some flop in floor and scream 'God,why me!?!?' and other such babble; then some of us smile and realize that somewhere there is a solution. When you get right down to it, high drama is just not necessary in the theater of tech support.
The next time YOU screw up YOUR PC and YOU call a tech for support please help them keep smiling. Be nice. Remember, we didn't just pass by and ask to come in and work on yo' stuff.
"Work thou not on energized equipment, for if thou dost, thy fellow workers will surely buy beers for thy widow and console her in other ways."
-7th commandment for Technicians
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