Printers become tarfu and people are online with HP for hours while their stooges in India read from scripts telling you how to resolve problems about a machine they probably have never seen much less used. A person that recently bought a Hewlett-Packard desktop had an issue with the modem not working if the unit's phone line is plugged into a battery backup. Lightning can definitely find a phone wire and tear up yo' stuff. The reason this customer is replacing his desktop is because of a lightning strike! And the no speeky angleesh people are basically trying to irritate him into hanging up after many phone calls and hours of wasted time talking to puppets that know nothing. He's mad as hell and not gonna' take it anymore. I've a feeling someone's ass at HP in the good old US will be sore when he finishes this quest to, at least, voice his outrage to someone that understands the English language. More power to you.
Next time you make a purchase find out if the service department is based in the USA. Ask if the techs are qualified and can speak intelligible English. Better yet, call the service department. Get first hand proof they are courteous and helpful. Quit supporting out of country service departments that are NOT prepared to handle their massive English speaking customer base. Get downright pissed. Enough is enough. What's your opinion?
"The first step towards wisdom is calling things by their right names."
-Ancient Chinese Proverb
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