New low for ISPs

After watching AOL for years and hearing horror stories about customer service my mind was made up that no one could be worse. WRONG! Try FortuneHiTech. HiTech my ass. Their tech is so low they'd have to look up to see a snake's belly. A client was transferring from these 'rocket scientists' to Comcast. I will not forgive Comcast for their butchering of TechTV and Brian Roberts (CEO) is a booger on the face of humanity, but their speed is awesome. They are having problems with the local fiber frame, but they will overcome. Ever since they pulled service from Tupelo and started handling it from Somewhere, Alabama, they've had problems. If you ever call and hateful Renee answers, hang up immediately. She may be Satan. Wait, back to Fortune LowTech.

After trying to remove their Family and Home Management software, it was apparent the only way this was leaving the computer was to call and get the "required" uninstall code and password since the account was not active (or format the hard drive). A phone call was made. Josh (who would not give his last name for fear that someone might call him at home - that's a real endorsement, huh?) informed us that no one was present that could provide the needed uninstall code, etc. He also said someone had called earlier with the same problem and he couldn't help them either. Seems there was no supervisor present that could take our call. Yeah, right! So, this computer sits there and ALL internet access is blocked due to this squirrelware provided by FortuneLowTech. Paul Orberson (CEO) should pay attention to the consuming public instead of counting his money. I've scoured the web and hit several links to find more about this problem. Seems they all lead to the same wimpy web site. Getting in touch with the BBB in Lexington, Kentucky, is a priority. This is where the lowtechs are based.

Stay away from these people. If you have service with them, God HELP you if you decide to terminate. These hedgehogs sure won't.


"To know what is right and not do it is the worst cowardice."
-Confucius
"To keep silent when we should protest, makes cowards of men."
-Abraham Lincoln